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Order & Delivery

Our aim online is to provide an easy to navigate site and a fast and safe checkout facility for our customers.

You can place an order with Just Toy'n Around the following ways:

Online:
Shop Online 24 hours using our secure and user friendly shopping cart.

 

Phone:
If you have any questions relating to your order, please phone 0402 840 623 during business hours (Monday – Friday 9am - 7pm).

International inquiry please call: +61 402 840 623

 

Pickup:

Please contact us first to arrange pickup of your order.

We are located for pickup:

St Albans, Victoria, Australia 3021

Ph: 0402 840 623 

 

Order Amendments and Cancellations
Please contact us immediately for order cancellations or amendments before they are processed and shipped out.

Orders cannot be cancelled after they have been shipped.

You will receive an Order Confirmation email from us detailing your order history and delivery details within 1-2 days of placing your order.

If you do not receive any Order Confirmation emails, please Contact Us.

 

Postage Costs 

Postage rates start from $10.95 for under 3kg weight parcel and $13.90 for over 3 kg weight parcel, includes tracking details which will be sent to your email.

 

Parcel Size & Weight

Regular Post

with Tracking

Up to 3kg $10.95
3kg + $13.90

Please Note: Automatically on checkout your order will calculate postage according to product size & weight of items ordered. Please ensure you select the correct postage rates on checkout.

Delivery to some regional areas of VIC, NSW, QLD, WA, NT and Tasmania may require extra postal charges. We will make contact with customer if extra postal charges are required.

In most cases we may not be able to deliver to P.O Box addresses, the store may require another address, the store will be in contact.

We recommend you provide a delivery address where someone will sign for the package. If you are unable to sign off parcel at the time of delivery, a calling card will be left at the premise directing you to the nearest Australia Post outlet or that you may need to contact and arrange a suitable time for collection / postage with our Courier Services. In some instances the parcel may also be left at the premise without a signature. 

 

Upon receipt of your order, please inspect and contact us if there are any issues.

 

Delivery within Australia
For quick & efficient postage of your order, we use the services of Australia Post and Courier Services for all our deliveries.

Products are thoroughly checked before we pack and send your order within 1 - 2 working days of cleared payment to us.

If your order is urgent, contact us via phone or email for an Express Post costing. Please advise of your suburb location and postcode.  

Delivery Destination

Approx. Working Days To Arrive

VIC 1-4 working days
NSW 2-4 working days
QLD 2-5 working days
SA 2-4 working days
WA 3-10 working days
NT 3-10 working days
ACT 2-5 days
Tasmania 2-5 days

Note: These averages are based on delivery to capital cities. Deliveries outside of these areas will take a little longer.

We are unfortunately unable to guarantee delivery times due to inconsistent postal standards across the country. We work with Australia Post and Couriers to resolve any delivery issues as quickly as possible.  Whilst we will ship promptly and efficiently, please understand that there may be delays from time to time which are out of our control, even postal damage.

International Delivery
For all International overseas deliveries, we ask that customers email via our contact us page first for a delivery quote before proceeding with payment. We send parcels overseas with Australia Post International AirmaiI. You may visit www.auspost.com.au to view rates of postage for International locations. Postcode we send from is: 3019 Braybrook.    We charge you exactly what is quoted from Australia Post.

If you live outside Australia and would like a gift to be delivered within Australia to a loved one, we can arrange that for you.

We can include a personalised message on your behalf. Please leave a comment or detailed message at checkout.

We also offer a Deluxe Gift Wrap Service. Have your gift beautifully gift wrapped for an extra $3.50AU with courtesy gift tag message included.

 

What materials we use to send your order:

We may use recycled boxes and bubble wrap material to send your order in. We may also use thick and durable paper wrap material with cotton twine to wrap your parcel.

Most parcels are bubble wrapped to ensure that damage does not occur.

We cannot guarantee that when your parcel arrives that it will sustain any damage. In the event that damage foes occur, please contact us immediately within the same day of delivery, so we may rectify the problem. Any damage reported after one day will not be considered, as we are only insurred by Courier service for the same day delivery. Just Toy'n Around will not be held responsible for items going astray / lost in the mail / damage, when appropriate insurance is not purchased for $2.95.

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